Refund policy

Refund Policy

Last updated: September 21, 2026

At TENHTHREAD LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational guides designed to help customers care for clothing, understand garment-care instructions, perform simple repairs, respond to common stains, and develop better habits for maintaining and extending the useful life of their wardrobe.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

1. Company Information

TENHTHREAD LLC
EIN: 98-1973306
8206 Louisiana Blvd NE Ste A 9368
Albuquerque, NM 87113
United States

Email: contact@tendthreadebbok.com
Phone: +1 (505) 668-7939
Website: tendthreadebbok.com

2. Products Covered

This Refund Policy applies to all digital products sold through tendthreadebbok.com, including:

Clothing care guides
Laundry and garment-care guides
Clothing repair guides
Stain-removal guides
Wardrobe maintenance guides
Downloadable PDF ebooks
Digital checklists and reference materials
Bundles and digital collections
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected information that was not included in the product description.
You do not personally like the writing style, illustrations, examples, layout, or methods described.
A particular clothing-care technique does not produce the result you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased product.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@tendthreadebbok.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we are unable to provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once TENHTHREAD LLC has processed a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Clothing Care Disclaimer

Our guides provide general educational information about clothing and garment care.

Results may vary depending on factors including:

Fabric composition
Garment construction
Care-label instructions
Previous treatments
Age and condition of the garment
Type and age of a stain
Products or tools used
Customer technique

No guide can guarantee that every stain will be removed, every repair will be invisible, or every garment can be restored.

16. Care Labels and Testing

Customers should always consider the manufacturer's care label before washing, drying, ironing, treating, repairing, or otherwise handling a garment.

Where appropriate, products or techniques should first be tested on a small or hidden area.

For valuable, delicate, vintage, unusual, or uncertain garments, customers should consider consulting a qualified professional cleaner, tailor, or repair specialist.

17. Third-Party Products

Our guides may refer generally to:

Detergents
Stain-removal products
Sewing tools
Laundry equipment
Garment-care tools
Storage products
Other third-party items

TENHTHREAD LLC does not manufacture or control these third-party products and cannot guarantee their availability, composition, safety, suitability, effectiveness, or continued production.

Customers should follow the manufacturer's instructions for any third-party product used.

18. No Guarantee of Results

Purchasing or using our guides does not guarantee:

Complete stain removal
Prevention of all garment damage
Perfect repairs
A specific extension of garment lifespan
Particular financial savings
Particular wardrobe outcomes

Individual results vary.

19. Fraud and Abuse

TENHTHREAD LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.