Shipping policy

Shipping Policy

Last updated: September 21, 2026

At TENHTHREAD LLC, all products currently sold through tendthreadebbok.com are digital products.

This Shipping Policy explains how our digital products are delivered and what customers should do if they experience a delivery or access issue.

1. Company Information

TENHTHREAD LLC
EIN: 98-1973306
8206 Louisiana Blvd NE Ste A 9368
Albuquerque, NM 87113
United States

Email: contact@tendthreadebbok.com
Phone: +1 (505) 668-7939
Website: tendthreadebbok.com

2. Digital Products Only

TENHTHREAD LLC currently sells digital educational products relating to clothing and garment care, including:

  • Clothing-care guides

  • Washing and drying guides

  • Garment maintenance guides

  • Stain-treatment guides

  • Simple clothing-repair guides

  • Wardrobe care resources

  • Downloadable PDF ebooks

  • Digital checklists

  • Reference materials

  • Digital bundles and collections

All products are delivered electronically.

No physical product is shipped unless expressly stated otherwise.

3. No Physical Shipping

Because our products are digital:

  • No physical package is shipped.

  • No shipping carrier is used.

  • No tracking number is provided.

  • No physical shipping fee normally applies.

  • No physical delivery timeframe applies.

  • No customs or import delivery process applies to our digital products.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, digital products may be delivered through one or more of the following methods:

  • A download link displayed after checkout.

  • A download link sent by email.

  • An order confirmation email.

  • Customer account access.

  • A secure digital delivery page.

  • Another electronic delivery method.

The delivery method may vary depending on the product purchased and the systems used to process the order.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment.

Delivery may occasionally be delayed due to:

  • Payment verification.

  • Fraud prevention checks.

  • Email delivery delays.

  • Technical issues.

  • Website or hosting interruptions.

  • Third-party service interruptions.

  • Incorrect customer information.

6. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

Customers should verify their email address before completing payment.

7. If You Do Not Receive Your Order

If you do not receive access to your digital product after purchase, please first:

  • Check your email inbox.

  • Check your spam or junk folder.

  • Check promotions or secondary inbox folders.

  • Confirm that the email address used during checkout was correct.

  • Review the order confirmation page for a download link.